Shipping and delivery
A. Delivery: time and place
Shipments are made via one of the following couriers: FEDEX, GLS or DHL and at the costs set out in the following paragraph Shipping costs:
Our company ships products from Monday to Friday and within a maximum of 5* working days from receipt of order. Delivery times below are in addition to shipping times. We do not ship on specific holidays.
EUROPE
| Country | Delivery from |
| Continental Italy and Islands | 1 to 3 working days |
| Austria, Belgium, Bulgaria, Continental Greece, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden |
2 to 6 working days |
| Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Cyprus, Faroe Islands, Finland, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Malta, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Svalbard and Jan Mayen, Ukraine, Vatican City |
2 to 6 working days |
REST OF THE WORLD
| Country | Delivery from |
| UK and Switzerland |
1 to 4 working days |
| Norway |
2 to 5 working days |
| Argentina, Bangladesh, Bolivia, Brazil, Chile, Colombia, India, Israel, Kuwait, Oman, Pakistan, Paraguay, Peru, Philippines, RAS of Hong Kong, Sri Lanka, Thailand, Uruguay, Venezuela, Vietnam |
2 to 6 working days |
| Australia, Azerbaijan, Bahrein, Belize, Canada, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Indonesia, Jamaica, Japan, Kazakhstan, Kyrgyzstan, Malaysia, Mexico, New Zealand, Nicaragua, Panama, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Turkmenistan, United Arab Emirates, USA, Uzbekistan |
3 to 5 working days |
B. Staggered deliveries
Where possible, our company delivers all ordered items in one instalment. Our company reserves the right to stagger the delivery of the order, for example, if certain items on the order are unavailable or production is delayed. In the case of staggered deliveries, our Company will inform you by email to the email address you provided when placing your order. No additional delivery costs shall be charged.
C. Checks on delivery
Upon delivery, it is recommended to check the integrity of the packaging. If the products are damaged, please do not accept the delivery. In the event of non-delivery due to rejection of customs charges (local VAT and possible duties) required by the importing country, any costs incurred by us in returning the goods will be deducted from the refund. Once the packaging arrives at customs, Alé cycling is not responsible for any delays or non-delivery.
D. Shipping costs
Any customs duties shall be borne by the customer.
EUROPE
| Country | Delivery charges | Free delivery from |
| Continental Italy and Islands | 5€ | 50€ |
|
Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Poland, Slovenia |
7€ | 100€ |
| Bulgaria, Continental Greece, Croatia, Czech Republic (Czechia), Estonia, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Spain, Sweden | 10€ | 100€ |
| Norway, Switzerland | 15€ | 100€ |
| Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Cyprus, Faroe Islands, Finland, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Malta, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Svalbard And Jan Mayen, Switzerland, Ukraine, Vatican City | 25€ | 200€ |
REST OF THE WORLD
| Country | Delivery charges | Free delivery from |
| Japan, Singapore, USA | 15€ | 150€ |
| United Kingdom |
None; minimum order of €170 required |
170€ |
| Australia, Azerbaijan, Bahrain, Belize, Canada, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Indonesia, Jamaica, Kazakhstan, Kyrgyzstan, Malaysia, Mexico, New Zealand, Nicaragua, Panama, Qatar, Saudi Arabia, South Africa, South Korea, Taiwan, Turkmenistan, United Arab Emirates, Uzbekistan |
20€ | 200€ |
|
|
40€ | 250€ |
E. Delivery and costs for Club Store orders
Alé Club Store is Alé’s service that gives you exclusive access to your own dedicated online shop and allows you to purchase your personalised items.
TIMELINES
Once the Store has closed, the kit production phase will begin (6–8 weeks); when this has been completed, your order will be dispatched in accordance with the timings set out in point A of this policy.
The following delivery charges apply to orders placed via this service:
EUROPE
| Country | Delivery charges |
| Continental Italy and Islands | 5€ |
| Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Poland, Slovenia |
7€ |
| Bulgaria, Continental Greece, Croatia, Czech Republic (Czechia), Estonia, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Spain, Sweden |
10€ |
| Norway, Switzerland |
15€ |
| Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Cyprus, Faroe Islands, Finland, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Malta, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Svalbard And Jan Mayen, Switzerland, Ukraine, Vatican City |
25€ |
REST OF THE WORLD
| Country | Delivery charges |
| Japan, Singapore, USA |
15€ |
| United Kingdom | Your order will only be processed once the minimum spend of €170 has been reached. Delivery is free. |
| Australia, Azerbaijan, Bahrain, Belize, Canada, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Indonesia, Jamaica, Kazakhstan, Kyrgyzstan, Malaysia, Mexico, New Zealand, Nicaragua, Panama, Qatar, Saudi Arabia, South Africa, South Korea, Taiwan, Turkmenistan, United Arab Emirates, Uzbekistan |
20€ |